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Record Locking

If you see a GOLD padlock on a record you need to edit/enter that means someone is either editing/viewing that record already or it simply means they have not exited out of the record correctly (save & close or cancel).  You can hover over the padlock and this will give you the user details and the date/time the user was editing/viewing the record.  If it was yesterday its safe to say you can unlock the record.  If it is the date and time that you are trying to access the record you may need to make phone call to the user or wait until that user has finished.

If you see a RED padlock that means you are currently locking the record.  Check other tabs to make sure you aren't still in the record and if not then simply enter the record and it will unlock at the same time.  No need to unlock red padlocks first.